Privacy policy

Last updated on December 9th, 2020

Information Collected

When you use our service

When you’re using our website, we track your usage which includes statistics such as which pages you visit and how much time you spend on them. This information may include but is not limited to IP address, geolocalization information, browser type and information about the use of our website, including a history of the pages you view.

If you create an account, we ask for information including but not limited to: your email, your name or what company you work for. This information is used to personalize your experience or send you onboarding emails and invoices. If you become a paying customer, we will collect your payment card information.

When you contact our support

If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of up to 6 months.

How we use your data

HIPAA Compliance

Our services do not access your patient data or their medical history in any way and are therefore HIPAA compliant.  For PRO clients Writa will work with providers to create custom logins to email marketing platforms that can only access predetermined patient lists in order to schedule and send emails. Additionally we will provide instruction for how to set these lists up if necessary. 

To provide our services

When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Writa.

To improve the User Experience

We’re looking at usage patterns and various statistics to understand what to improve on Writa.

We’re also using the data that goes through our services to improve the services themselves.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

To market new services

Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your rights

You have the following rights in relation to the personal data that we hold about you:

  • To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”;

  • To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement;

  • To require us to delete the personal data in certain circumstances;

  • To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);

  • To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so; and

  • To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances; 

  • Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.

Update, correct and delete your information

If you’re a user of our service, you can log in to your account and update your information directly there.

Removing your data

If you have any concerns, please reach out first so we can help:

Permissions we require for connected accounts

“Send email on your behalf”

  • Writa needs this permission to be able to run your content campaigns.

“Make website updates on your behalf”

  • Writa needs this permission to be able to run your content campaigns.

“Share content via social media on your behalf”

  • Writa needs this permission to be able to run your content campaigns.

App’s use of information received, and App’s transfer of information to any other app, from Google APIs will adhere to Google’s Limited Use Requirements.

Services helping us manage your data

To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:

  • Customer support: Intercom

  • For internal collaboration and emails: G Suite (Google)





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